Refund policy
This is a translation provided for convenience. In case of any discrepancy, the Lithuanian version prevails.
Delivery
- Goods are delivered throughout Europe by courier services.
- The delivery price is shown in the Buyer's order.
- Delivery times are shown in the order. The Buyer agrees that in exceptional cases delivery may be delayed due to unforeseen circumstances beyond the Seller's control. In that case the Seller undertakes to contact the Buyer immediately and agree on the delivery terms.
- The Seller is released from liability for late delivery if the goods are not delivered or are delivered late through the fault of the Buyer or due to circumstances beyond the Seller's control.
Returns and exchanges
1. If the Buyer was sold a product of inadequate quality, before the product's best before date has passed, the Buyer has the right, at their choice:
1.1. to demand that the product be replaced with the same product of adequate quality;
1.2. to have the price reduced accordingly;
1.3. to return the product to the seller and demand a refund of the money paid for it.
2. The Buyer may also exercise these rights if they were sold a product whose best before date has passed.
3. Food products of inadequate quality are exchanged or returned at the place of purchase or at another place indicated by the seller that is convenient for the buyer. The Buyer submits a written request and the product to the seller. The request states the defects of the product and which of the requirements of these rules the Buyer has chosen. A receipt or another document confirming the purchase from this seller is attached to the request.
4. If the Buyer does not provide a receipt or another document confirming the purchase from this seller issued in the established manner, the product is exchanged or the Buyer's other requirements under these rules are fulfilled only with the seller's consent.
5. A Buyer who is a natural person has the right to withdraw from a contract concluded online (return a product of adequate quality) within 14 days without giving a reason (Article 6.228(10) of the Civil Code), except for the exceptions set out in part 2 of that article. The money paid, including the delivery costs paid by the Buyer, is refunded within 14 days from the day the Buyer notifies withdrawal from the contract, but the Seller may withhold the refund until the product is received or proof is provided that it has been sent back. Return shipping costs are paid by the Buyer.